Technical Support & After-Sales Service
At ElitechPower, we don’t just deliver generators; we deliver continuous power. Our global support team and extensive spare parts network ensure your operations stay online 24/7.
Power Sizing Calculator
Input your load parameters to calculate the ideal kVA/kW capacity and phase system for your project.
Professional Genset Sizing Tool
Required Generator Capacity: 0 kVA
Expert Notice: Enter your total load in kilowatts (kW) to determine the recommended kVA capacity.
Manuals & Schematics
Download operation manuals, wiring diagrams, and maintenance schedules for all series.
Resource Center →Genuine Spare Parts
Fast-track delivery for filters, AVRs, controllers, and engine components to minimize downtime.
Order Parts →Video Tutorials
Step-by-step visual guides for installation, controller programming, and troubleshooting.
Watch Library →Warranty Claims
Global 12-month or 1000-hour warranty. Submit your claim online for rapid expert review.
Submit Claim →Quick Troubleshooting Guide
| Problem Detected | Possible Causes | Recommended Action |
|---|---|---|
| Engine Fails to Start | Low battery voltage / Air in fuel system | Check battery connections; bleed the fuel system. |
| Unstable Voltage | Faulty AVR / Loose wiring | Inspect AVR settings; tighten terminal connections. |
| High Water Temp | Low coolant level / Blocked radiator | Refill coolant; clean radiator fins from dust/debris. |
Frequently Asked Technical Questions
Q: How often should I perform maintenance on my ElitechPower generator?
A: We recommend a minor service every 250 hours or 6 months (oil and filter change) and a major service every 500-1000 hours. Always refer to your specific Engine Manual for details.
Q: Can I use 60Hz settings on a 50Hz rated genset?
A: This requires adjusting the engine speed (from 1500 to 1800 RPM) and reconfiguring the AVR and controller. Please contact our technical support before making any frequency adjustments.
Q: What is the standard response time for spare parts delivery?
A: Common wear parts (filters, AVRs, controllers) are in stock and usually ship within 24-48 hours via international express like DHL/FedEx.
Urgent Technical Support
Need immediate assistance? Scan or click the icon below to start a live chat with our senior engineers for real-time troubleshooting.
Service & Parts Request
Professional response guaranteed within 4 hours.
